Refund policy
10 BOOKS 10 COLORS is committed to ensuring your complete satisfaction with each of your purchases. All items offered are listed with the most accurate descriptions and photos possible.
Returns
- Books purchased online are returnable within 7 days ONLY if our online description differs substantially from the actual condition of the item upon arrival.
- You must contact us BEFORE initiating any return. Items sent back to us without first requesting a return will not be accepted. Please read our full description for each item and if you have any questions at all, please ask them before placing your order.
You can always contact us with any questions at info@10books10colors.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damage
Please inspect your order upon reception. In the event that your order arrives damaged in any way, please email us immediately at info@10books10colors.com with your order number and a detailed photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Lost items
All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by 10 BOOKS 10 COLORS. We do not accept liability for lost items but will always try to help resolve the situation where possible. You can contact us at info@10books10colors.com.